Advice Support Volunteer

As an Advice Support Volunteer you’ll play a key role in ensuring that everyone who visits or telephones George House Trust receives a warm and professional welcome.

Key reception-based tasks include:

• Meeting and greeting visitors to the building;

• Answering the telephone and door intercom;

• Signposting visitors to the relevant staff member or activity within the building;

• Opening up and closing down the Reception Waiting Area and Reception Office at the beginning and end of each day;

• Taking standard details from callers and transferring calls to the relevant staff or volunteer;

• Taking standard message information and contact details and logging them or emailing them to the relevant staff or volunteer;

Key office-based tasks include:

• Supporting the work of the Services Team, including Advisers, Project Coordinators and Services Director;

• Occasionally making outgoing telephone calls;

• General office duties, including duplicating, scanning, printing, laminating, binding, etc.;

• Records management;

• Placing occasional catering, supplies and equipment orders;

• Preparing resources for distribution and information stalls;

Commitment to one (or more) routine morning, afternoon or evening shift every week.

You should be able to commit to volunteering for a period of at least 12 months following your induction to the role (i.e., have no anticipated life changes during this time).

The shift times are:

• Morning: 09:00 – 13:00
• Afternoon: 13:00 – 17:00

This role is based in the office at George House Trust.

We're looking for the following skills and experience for this volunteer role and we're committed to helping you build skills in the following areas that you may wish to develop...

• Fluency in written and spoken English;

• An ability to communicate clearly and appropriately with staff and collaborative professionals, service users and volunteers, both verbally and in writing;

• Experience in using Microsoft Word and Outlook;

• Good interpersonal skills and an interest in working with people;

• Good listening skills;

• Be confident at speaking on the telephone;

• Be friendly, welcoming and professional;

• Have basic numeracy and literacy skills;

• Signpost people to staff members and volunteers or to information resources, as appropriate;

• Be punctual and reliable;

• Be respectful of others’ differences and choices;

• Maintain confidentiality at all times and be mindful about not discussing anything sensitive in a public location in the building (in Reception or on stairs, for instance);

• Work with others as part of a team;

• Strong administration and organisational skills and an attention to detail;

• Be confident at asking for support and guidance when necessary.

• Role specific induction (2 sessions of 2½ hours each);
• 1 Mentored shift with an experienced volunteer for reception tasks;
• George House Trust Volunteer Induction;
• A commitment to complete one update training session per year.

No.

Support & Development will be provided by the George House Trust Peer Support and Information Officer & Volunteer Manager

For further information, or to get involved email rachel@ght.org.uk.